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 Value for Money  4.1
 Rooms  3.9
 Cleanliness  4.3
 Location  4.7
 Security & Safety  4.5
 Service & Staff  4.4
 Food / Dining  3.9
 Total  4.3

"Very bad experience from a long-time fan"

User Rating:  2.0
Reviewer:   William L. of Tallahassee Florida, United States
Reviewed:   October 16, 2017  (see hotel reviews from Instantworldbooking.com)
Traveled:   October 2017     Type:   Other
1 2 3 4 5
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 Rooms
 Cleanliness
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 Security & Safety
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Comments  (English):
I have stayed at your hotel at least 12 times over the past five years. In the past, I have been treated with respect and the service and rooms were most satisfactory. My stay this time was the worst ever. Upon my arrival, my reservations were messed up again. My team and I were put into the two back rooms next to the janitorial room. I could barely fit in the tiny bathroom. I almost broke my back tripping over the stairs since the hallway lights were turned off at night.

I'm not sure if I can ever return to your hotel, nor recommend you to my other associates.

"Bad experience"

User Rating:  1.0
Reviewer:   C S. of Guatemala, Guatemala
Reviewed:   July 26, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   July 2016     Type:   Family
1 2 3 4 5
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 Rooms
 Cleanliness
 Location
 Security & Safety
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Comments  (English):
Hotel was not what we expect due to the pictures in the Web site, we reserve two rooms and at two of clock, only one was ready, I also call the hotel to make sure we have accessible rooms , because my daughter is in a wheelchair and my father use a cane to walk. To get to the rooms, there was a huge step, impossible for them. Also due to wrongful information given by the personnel in the front desk, we parked in a tow area in front of the hotel, and a police officer give us a ticket. We leave the hotel and move to another without receiving at least and apology and without any refund.

User Rating:  1.8
Reviewer:   Paul R. P. of Dunellen, United States
Reviewed:   March 28, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   March 2016     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining

User Rating:  1.0
Reviewer:   Brooke L. of Denver, United States
Reviewed:   January 24, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   January 2016     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining


1 - 4 of 4 reviews




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